Terms and Conditions

Booking and Confirmations

All catering enquiries and provisional bookings are subject to availability. A booking is only considered confirmed once we have explicitly accepted it and any required booking deposit or initial agreement has been processed.

Menu Changes and Dietary Requirements

We are dedicated to providing high-quality and tasty food tailored to your event. Final guest numbers, menu selections, and specific dietary requirements or food allergies must be confirmed with us prior to the event date. While we take every precaution to accommodate severe allergies, our food is prepared in a environment where allergens may be present.

Pricing and Payments

All quotes provided are based on the initial details supplied (such as estimated guest count and service required) and are subject to change if the event details are significantly altered. Details regarding specific payment terms, deposits, and final balances will be communicated directly during the booking process. All payments must be settled in full according to the agreed schedule.

Cancellations and Postponements

In the event that you need to cancel or postpone your booking, please notify us as early as possible. Cancellations made close to the scheduled event date may incur a charge to cover pre-ordered ingredients, administrative costs, and lost availability.

Event Logistics and Setup

It is the responsibility of the client to ensure that the event venue has the necessary facilities, space, and access required for us to deliver, set up, and serve the food safely and efficiently.

Food Safety Disclaimer

Brocka Catering takes food safety and hygiene incredibly seriously up to the point of delivery. Along with this order confirmation, you will receive a PDF outlining our essential health and safety guidelines for hot holding and food handling.

Please note that once the food has been safely handed over, the client assumes full responsibility for maintaining correct temperature controls. Brocka Catering accepts no liability for food quality, spoilage, or illness if the provided health and safety guidelines are not strictly followed after delivery.

Limitation of Liability

While we make every effort to ensure your event runs flawlessly, we cannot be held responsible for failure to provide services due to circumstances beyond our reasonable control, including extreme weather, supply chain disruptions, or venue issues.

Changes to These Terms

We reserve the right to update these terms and conditions at any time to reflect changes in our business operations or legal requirements. Any updates will be posted directly to this page.

Would you like to include specific timeframes for cancellations (like a 14-day notice period) or details about deposit non-refundability?